Rethinking ‘disruption’ and other business incantations
These days, the use of the term “disruption” as a catch-all runs precisely this risk, as employees and customers are being left behind.
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EARNINGS
When a measure becomes a target, it ceases to be a good measure, noted British economist Charles Goodhart back in 1975.
These days, the use of the term “disruption” as a catch-all runs precisely this risk, as employees and customers are being left behind.
It’s the wild goose-chasing involved
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Nathan Smith
Tue, 31 Oct 2017
Tue, 31 Oct 2017
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Rethinking ‘disruption’ and other business incantations
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