Aftershocks are still being suffered by some customers today after Telecom's XT network again had service issues last night.The telco says it is closely monitoring XT following another failure for several hours yesterday evening. The fault predominantly a
Aftershocks are still being suffered by some customers today after Telecom’s XT network again had service issues last night.
The telco says it is closely monitoring XT following another failure for several hours yesterday evening. The fault predominantly affected txt messages, and hit customers in “the lower half of New Zealand,” the telco said in a statement this afternoon.
Members of tech forum Geekzone were the first to discuss the issue, with many finding txt messages were either not going through, or arriving at their destination muliple times. Some complained about calling issues too. Others had no problems.
XT is now “stable, with the majority of services operating at normal levels throughout the day,” said Telecom's mid afternoon statement.
Although Telecom has yet to elaborate on the cause of this latest XT glitch, the fact it has struct the lower half of the country indicates it may again involve the radio network controller (RNC) in Christchurch implicated in both the December and late January network failures.
The Christchurch RNC controls all XT traffic Taupo south. A second RNC, in Auckland, controls all traffic Taupo north. Since the January 27 to 29 problems, Telecom says it has doubled the Christchurch RNC's processing capacity. Two new RNCs are due to be installed this month.
Still have trouble? Restart
Telecom said those experiencing residual issues today, in most cases inability to send text messages, have had these addressed by resetting their devices.
This can be done by taking the following actions (again, iPhone owners and others with sealed-in batteries are out of luck):
- Keep their device powered on
- Remove your battery from the device
- Remove your SIM card from the device
- Reinsert your SIM card
- Reinsert your battery
- Power up the device as normal
Any individual customers still experiencing any issues have been advised to call 123 and follow the voice prompts. A specialist customer support team is in place to help with any issues, said Telecom.
“Additional action is also being taken to ensure these residual issues are fully resolved.”
Telecom has yet to respond to NBR's questions.
