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Hot Topic Hawke’s Bay
Hot Topic Hawke’s Bay
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Alcatel-Lucent XT compo payments to Telecom hit $41 million – and counting


It's the outage that keeps on giving.

Chris Keall
Fri, 11 Feb 2011

It’s the outage that keeps on giving.

In its half year result announced this morning, Telecom earnings were boosted by a $14 million “supplier compensation” payment.

Telecom was coy on the source of the payment, but it can only be from the company’s bungling XT network partner, Alcatel-Lucent.

Last quarter, Telecom recorded a $27 million payment, labelled as settlement from a supplier which, again, could only have been Alcatel-Lucent.

$41 million – and more to come
That means, so far, the Franco-American telecommunications infrastructure company has paid Telecom $41 million in compensation for outages that plagued XT between December 2009 and February 2010.

“So far” is the operative phrase here.

Industry scuttlebutt (Telecom won’t comment) holds that Alcatel-Lucent has agreed to total reparations of $100 million.

This morning, at Telecom’s results briefing, analysts repeatedly asked if more “supplier settlements” were on the way.

“There will always be supplier settlements from time-to-time,” Telecom chief executive Paul Reynolds said at one point. “I think we're going to have some more in future."

FLASHBACK: February 26, 2010: Telecom chief executive Paul Reynolds (centre, flanked by Gen-i boss Chris Quin, left, and retail head Alan Gourdie) puts Alcatel-Lucent "on notice".

$15 million in kind to customers
Telecom offered its customers a total $15 million in compensation after the four major XT outages, some of it in the form of a 50% discount that only applied if a customer stayed “loyal” for at least three months.

The company also suffered brand damage, slower than anticipated XT uptake, and in some instances took a revenue hit as big customers leveraged the incident to gain better contract terms.

Didn't touch the sides
Assuming the supplier payments came from Alcatel-Lucent (and Telecom has no other supplier approaching its scale, or with such reason to pay), they didn't touch the sides.

Overnight, Alcatel-Lucent announced it had earned reported a net profit of euro340 million for its December quarter, up from €46 million in the year-ago period.

Revenue rose 23% to €4.9 billion.

Full-year revenue  €15.98 billion (up 5.5%). The company made a net full-ear loss of €334 million - it's fifth straight year in the red, but a better than the €524 million loss reported last year.

According to one newspaper's count, a culmulative €9 billion has been lost since New Jersy-based Lucent merged with the Parisian Alcatel iin 2006.

Ambition: to become normal
Alcatel-Lucent chief executive Ben Verwaayen - whom conspiracy theorists often note was Dr Reynolds boss during his time at BT - was quoted in the FT saying he was “more confident than ever in our ability to transform into a normal company”.

Under the circumstances, what's $100 million between friends?

Chris Keall
Fri, 11 Feb 2011
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Alcatel-Lucent XT compo payments to Telecom hit $41 million – and counting
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