Understanding fairness in financial services: when fair is foul
ANALYSIS: When it comes to the investment management component of financial services, most people don’t have much of a clue as to whether they have been treated fairly or not.
Two weeks ago we noted the FMA had recently published a paper on fairness in financial services and the conclusion of that report was that “consumers have a remarkably consistent understanding of what constitutes fairness in financial services”.
We then looked at the key factors people consider
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