close
MENU
Hot Topic DEALMAKERS
Hot Topic DEALMAKERS
General Business
3 mins to read

AI and tech to replace more humans at Vodafone

Telco insists that fewer staff will improve customer service.

Dita De Boni Thu, 25 Feb 2021

Better customer service, provided by fewer staff but more technology, is the goal for the coming one to two years at Vodafone, with the telco saying it would lay off 200 of its 2000 staff, mainly in back office and management positions, in the next few months.

The news seems to have come as

Want to read more? It's easy.

Choose your best value subscription option

Student

Exclusive offer for uni students studying at a New Zealand university (valued at $499).
Individual
Group membership
NBR Marketplace

Yearly Premium Online Subscription

NZ$499.00 / yearly

Monthly Premium Online Subscription

NZ$44.95 / monthly

Smartphone Only Subscription

NZ$24.95 / monthly

Premium Group Membership 10 Users

NZ$350+GST / monthly

$35 per user - Pay by monthly credit card debit

Premium Group Membership 20 Users

NZ$600+GST / monthly

$30 per user - Pay by monthly credit card debit

Premium Group Membership 50 Users

NZ$1250+GST / monthly

$25 per user - Pay by monthly credit card debit

Premium Group Membership 100 Users

NZ$1875+GST / monthly

$18.75 per user - Pay by monthly credit card debit

Yearly Premium Online Subscription + NBR Marketplace

NZ$499.00 / yearly

Already have an account? Login
Dita De Boni Thu, 25 Feb 2021
Contact the Writer: dita@nbr.co.nz
News tip? Question? Typo? Let us know: editor@nbr.co.nz
© All content copyright NBR. Do not reproduce in any form without permission, even if you have a paid subscription.
AI and tech to replace more humans at Vodafone
General Business,
86491
true