Boards must gain external perspective, NAB boss says
'We were so caught up on what we thought were our internal issues ... that we missed that engagement with customers that ultimately manifested itself in the Royal Commission.'
A major challenge boards grapple with is navigating increasing complexity.
Boards relying solely on internal viewpoints risked missing important expectations from external stakeholders, NAB chair Philip Chronican said.
By directly engaging voices outside of management and the boardroom, directors could access unfiltered insights that could challenge preconceptions and
Want to read more? It's easy.
Choose your best value subscription option
Student
Exclusive offer for uni students studying at a New Zealand university (valued at $499).
